This is the first vacation we've had in 12 years so it was MUCH needed! My husband and I just returned from our vacation in Florida. My family and I felt very intimidated by the staff at your venue, it had brought a upsetting end to our holiday. I tried to explain several times that I had reserved the seats prior to the policy change of age but she bluntly spoke over me and sent us on our way. I am assuming the final lady I spoke to was the manager as the other two members of staff called on her to speak with me. She didn’t want to listen to me and refused point blank to let us in. The final of the three members, was both rude and dismissive. I spoke with three female members of staff who were uncooperative. To enter the bar you had to be 18+ but I was told via my email that they would honour my reservation as it had been reserved prior to the new rules. I had reserved a table prior to a new rule change. We had reserved a table at this bar to celebrate the end of our holiday, to be told we weren’t allowed in the venue. We had come to the end of our holiday and we were flying home the following day. It was an embarrassing situation, leaving my family and I very upset. I have to write how disappointed my family and I were to be turned away at this venue.
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